Fostan is a peer-to-peer marketplace for pre-owned dresses — there's no traditional store "return" process. Instead, every purchase amount is held in the platform's escrow the moment you pay, and only reaches the seller after you confirm the dress arrived as described.

The seller has 72 hours from purchase to ship the order. If she doesn't, the order is automatically cancelled and your full amount is refunded to your in-app wallet immediately — no action needed from you.

Don't tap "Confirm receipt." Open the order and tap "Open dispute," stating the reason with photos if possible. Our team reviews evidence from both sides and decides: full refund to you, release to the seller, or a split.

Same process — open a dispute before confirming receipt. If you accidentally confirmed receipt before it actually arrived, contact us immediately via the support page.

Once an order is marked "delivered," you have 48 hours to confirm receipt or open a dispute. If you take no action within that window, the amount is automatically released to the seller — this protects sellers from indefinite delay.

Any amount awarded to you through a dispute goes straight to your in-app wallet (credits) — spendable on your next purchase, or withdrawable to your bank account (subject to a published minimum on the wallet page).

There's no self-service cancellation once you've paid — messaging the seller before buying is the best way to confirm details up front. If something exceptional comes up, contact us and we'll review it manually.